Activate Your Account
Fill out our activation form to activate your mailbox and live receptionist service. Once we’ve set up your account, you’ll receive a confirmation email.Activate my Mailbox
Lookup for the Confirmation email we will send you. If you have signed up between Monday and Friday 9am-5pm (EST), expect the email very soon. Otherwise, allow 1 business day for our team to activate your account.
Schedule a call with your new dedicated concierge to go over your account's information, ask questions, and learn best practices of your new virtual office. The call takes between 10-15 minutes and can be booked at the bottom of the confirmation email
What is my new business address?
Your new business address can be found at the top of this page, as well as in your welcome email and here:
66 West Flagler Street – Suite 900
Miami, FL 33130
After your onboarding call, you will receive a summary of all your plan details and your dedicated suite number will be assigned to you.
What can I accomplish with a Virtual Office ?
Having a Virtual Office gives you all the benefits of a real office, minus the commute and the cubicle. You can register your business, open a business banking account, and even optimize your SEO with your Virtual Office. Additionally, since this is a physical address, you can list your business on Google My Business, which is a sure way of catching more clients and driving up your business. Your plan includes a phone number that we will allow clients and prospects to reach our virtual receptionists who will answer the phone for you, keeping a professional image for your business.
How to activate your digital mailbox?
While your virtual address is available and ready to use, we highly recommend you take the time to activate your mailbox so you may be able to use all the features included in your new plan.
Every time you receive a piece of mail, you will get an email notification. You will be able to see exactly what kind of mail you received (letter, package, magazine, etc.) and from who you received the item.
You can request a scan, request an envelope picture, ask us to shred the item completely, or you can also request a forward.
Any fees incurred for this will be added onto your monthly invoice. The fees for this are as followed:
Same Day Scanning: $1.00
2- Day Scanning: $0.50
Letter Forwarding: $2.00 + postage
Package Forwarding: $12.00 + postage
International Letter Forwarding: $3.00 + postage
International Package Forwarding: $15.00 + postage
**Expedited Forward: Additional $10.00
What is the USPS 1583 form ?
This form is required by the United States Postal Service as their method to verify we’re doing our due diligence to protect your privacy.
The United States Postal Service requires all Commercial Mail Receiving Agencies, like Starthub, to collect a USPS 1583 form from every customer that intends to have their mail opened, scanned, or shipped after we’ve received it at our address.
Along with the form, you will need to attach 2 forms of valid ID.
How to set up my phone number & live receptionists ?
Follow the steps above and click on “Activate my Phone” to access your new phone number and for us to activate your live receptionist features.
This means that someone will answer all of your business calls during operating hours, from 8:30am-5:30 pm. You can specify how you would like the phone to be answered, or you can just ask us to greet your callers with your company name. After hours, we implement a personalized voicemail for you, that will include your company name. All of this will be set up for you after you fill up the form above by clicking on ” Activate my Phone”.
What will happen during the onboarding call?
The onboarding call is used to finalize the details of your plan and align your goals with our services.
During the call, your account manager will:
Assign you a personal mailbox number
Guide you through the features
Show you how to check your mail/packages, virtually.
Answer any other questions you have.
Questions about plans, billing, or features? We are just a call away.
Our team is available from Monday to Friday, 9 AM – 5 PM EST
Chat with Us
Live Chat means instant messaging with our team. This feature is available from Monday to Friday, 9 AM – 5 PM EST
Outside of these hours, please email us at firstname.lastname@example.org